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Fernando - Customer Care Professional with 5+ years in Telecommunications and Sales

San Pedro de Macorís, San Pedro de Macorís, Dominican Republicen

Provided exceptional customer support at SiriusXm Radio, enhancing client satisfaction and retention.

Handled high-volume customer inquiries at AT&T, contributing to improved service efficiency.

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Summary

Dedicated professional with over 5 years in customer service and sales, excelling in client engagement, problem resolution, and driving business growth in the telecom industry.

Key Achievements Skills Experience Education ↑ Back to top

Key Achievements

Successfully driven sales growth through personalized client engagement at Optec USA Inc. and Acquire BPO.
Developed strong communication skills and problem-solving abilities across multiple customer service roles.

Skills

Customer ServiceIntermediate

Skilled in addressing customer needs, resolving issues, and ensuring positive experiences.

Sales & Relationship BuildingIntermediate

Experienced in engaging clients, understanding their needs, and closing sales effectively.

Communication SkillsIntermediate

Proficient in clear, effective communication tailored to diverse audiences.

Problem SolvingBeginner

Capable of identifying issues and providing practical solutions in customer interactions.

Languages

English(Fluent)Spanish(Fluent)

Experience

Customer Care Professional

SiriusXm Radio via Stream Global Services

Customer Services Representative

AT&T

Sales Representative

Optec USA Inc.

Sales Representative

Acquire BPO

Self Employed

Education

Colegio San Pedro Apostol

High School Diploma

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