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Fernando
Customer Service & Sales Specialist with 15+ years in call centers
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Competencies
Extensive experience providing excellent customer support and communication in call center environments.
Skilled in product selling, objection handling, and closing sales across various sectors including insurance, electronics, and travel.
Involved in generating potential customer leads and converting prospects into sales.
Managed a team responsible for client report review and sales follow-up at Digital Forensics Corporation.
Education
Languages
Summary
Experienced call center agent with over 15 years in customer service, sales, and team management across diverse industries including electronics, insurance, and gaming.
Key Achievements
- Sold a range of products including electronic devices, insurance, and travel packages, demonstrating sales proficiency across multiple industries.
- Led a team at Digital Forensics Corporation to review client reports and ensure purchase of subsequent service phases.
- Consistently performed as a top sales performer, leveraging customer relationship skills and objection handling.
Experience
Customer Service Representative with focus in SALES
Developed essential customer service skills, learning how to effectively communicate and meet client needs., Responsible for selling Motorola cell phones, headsets, and phone plans to American customers., Sold software programs to connect cell phones to their computer.
Customer Service Representative
Helped clients get their electronic devices connected to the internet., Sold digital devices.
LEAD Generation Agent
Worked for an outsourcing company that targeted various U.S. markets, offering a wide range of products and services., Involved in selling roadside assistance plans, Medicare insurance for seniors, and life insurance policies.
Sales Agent
Sold cruises trips around the world, primarily to European and American clients.
Account Manager
Sold insurance services for people victims of identity theft and sextortion., In charge of a team responsible for reviewing the final report to the client and ensuring they purchased the second phase of the services.
Account Manager
Sold special packages to potential players to fund their accounts for Casino and sports betting., Convincing clients to play more money and assisting them with personal information on their accounts.