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Customer Service Specialist with 3+ years in client-facing roles
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Competencies
Delivered excellent customer support through direct interaction and communication, ensuring client satisfaction.
Communicated clearly and effectively with clients and team members both in person and over phone channels.
Assisted with agenda management and administrative tasks to support operational efficiency.
Handled queries and complaints, resolving conflicts with a focus on client satisfaction.
Worked collaboratively with teams to ensure quality service and operational support.
Education
Summary
Experienced in handling client interactions, managing administrative tasks, and supporting operational teams. Committed to providing high-quality service and effective communication in fast-paced environments.
Key Achievements
- Managed direct customer interactions at Multi Spa, ensuring quality service and handling inquiries and complaints effectively.
- Directed agenda coordination and supported operational teams, contributing to efficient service delivery.
- Provided high-volume phone support at CCSS, delivering accurate information while maintaining professionalism.
Experience
Recepcionista
Atención directa a clientes de forma presencial y telefónica., Coordinación de agendas y apoyo administrativo., Manejo de consultas, quejas y seguimiento a solicitudes., Apoyo al equipo operativo para garantizar un servicio de calidad.
Operador Telefónico
Atención telefónica a usuarios., Orientación e información sobre servicios institucionales., Manejo de alto volumen de llamadas manteniendo calidad y respeto.