Experienced customer service and technical support agent with over 4 years in call centers, specializing in remote support, sales, and back office functions.
Applied in handling customer inquiries, resolving issues, and ensuring customer satisfaction.
Utilized technical knowledge to troubleshoot and resolve product or service issues for clients.
Engaged in sales activities within call center operations to support revenue goals.
Handled administrative and support tasks related to call center workflows and documentation.
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Demonstrated proficiency with tech tools and systems relevant to remote inbound call centers.
