Ernesto - Customer Service & Sales Professional with 10 Years of BPO Experience

Chinandega, Chinandega, NicaraguaRemoteen

Worked for notable clients including Capital One, Wide Open West, and Cruise Ship Line.

Gained extensive knowledge in customer care, sales, appointment setting, and tech support over a decade.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in customer care, sales, and support roles within the BPO industry, with a focus on client interaction and appointment setting.

Served as a self-representative and freelancer, demonstrating versatility in client interactions.

Customer CareAdvanced

Handled customer inquiries and support effectively across multiple industries.

SalesIntermediate

Engaged in sales activities, including appointment setting and client acquisition.

Appointment SettingAdvanced

Scheduled and coordinated client appointments as a freelancer and for corporate clients.

Tech SupportIntermediate

Provided technical assistance to clients in a customer service capacity.

Industry KnowledgeExpert

Accumulated 10 years of experience in the BPO industry with diverse role responsibilities.

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