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Erika
Call Center Agent with 3 years of English customer service experience
Video resume
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Competencies
Provided customer support through phone, email, and call management in a call center setting.
Resolved basic technical issues and guided customers through troubleshooting processes.
Supported customers with internet-related inquiries and technical troubleshooting, mostly in English.
Performed painting, drywall repairs, and general maintenance tasks in a support role.
Summary
Customer service professional with 3 years in a call center environment, skilled in technical support, multitasking, and manual maintenance tasks.
Key Achievements
- Managed inbound calls in a call center for internet services.
- Handled technical support and customer inquiries in English.
- Supported multiple dispatch requests in a fast-paced environment.
Experience
General Assistant
Painting and general maintenance, Minor drywall repairs, Caulking application, Support with general construction and maintenance tasks
Customer Service Representative
Phone-based customer service for internet-related inquiries, Resolution of basic technical issues, Incident logging and customer guidance, Worked under quality and time metrics