Erika - Call Center Agent with 3 years of English customer service experience

Ciudad Lerdo, Durango, Mexicoen

Managed inbound calls in a call center for internet services.

Handled technical support and customer inquiries in English.

Published on CazVidVideo interview available

Summary

Customer service professional with 3 years in a call center environment, skilled in technical support, multitasking, and manual maintenance tasks.

Video Resume

Key Achievements

Supported multiple dispatch requests in a fast-paced environment.

Skills

Customer ServiceIntermedio

Provided customer support through phone, email, and call management in a call center setting.

Problem-solvingIntermedio

Resolved basic technical issues and guided customers through troubleshooting processes.

Technical SupportIntermedio

Supported customers with internet-related inquiries and technical troubleshooting, mostly in English.

Manual WorkPrincipiante

Performed painting, drywall repairs, and general maintenance tasks in a support role.

Experience

General Assistant

Bull Run Toronto

January 2019 - March 2025

Painting and general maintenance, Minor drywall repairs, Caulking application, Support with general construction and maintenance tasks

Customer Service Representative

Sitel Mexico

August 2007 - September 2010

Phone-based customer service for internet-related inquiries, Resolution of basic technical issues, Incident logging and customer guidance, Worked under quality and time metrics

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