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Erik
Customer Service Agent with Bilingual and Graphic Design Skills
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Competencies
Provided bilingual and semi-bilingual customer support, managing inquiries and credit line processes.
Categorized calls and scheduled appointments to streamline customer interactions at Teleperformance.
Created digital and print visual materials, including vectorization and proposals, during internship.
Basic experience in developing software components and webpages.
Education
Languages
Summary
Bilingual customer service agent with experience in technical support and graphic design, seeking to leverage diverse skills in a customer-focused role.
Key Achievements
- Handled inbound credit line inquiries at three customer service roles, demonstrating consistent focus and role progression.
- Supported technical issues with call typification and appointment scheduling, enhancing service efficiency.
- Gained hands-on experience in graphic design through internships, creating visual materials and managing mailing campaigns.
Experience
Agente de servicio al cliente bilingüe
Atención línea de crédito In bound.
Agente de servicio al cliente semi bilingüe
Atención línea de crédito In bound.
Agente de Soporte Técnico Semi Bilingüe
Atención línea de crédito In bound, Tipificación de llamadas, Agendamiento de citas.
Practicante de Diseño Gráfico
Elaboración y propuestas de material visual Digital e impresos, Cotizaciones, Vectorizar objetos, Correo masivo, Mailing por medio de la plataforma mailchimp.