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Edwin
Customer Service & Sales Specialist with 14 years of experience
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Competencies
Handled customer inquiries and support in a call center setting, providing technical assistance and service.
Participated in sales activities parallel to customer support and technical roles, contributing to sales processes.
Provided technical assistance and support as part of multi-role responsibilities in a call center environment.
Collaborated effectively with team members in a high-volume call center to achieve service and sales goals.
Education
Summary
Dedicated call center professional with over 14 years of experience in customer service, technical support, and sales support roles, passionate about delivering excellent service and team collaboration.
Key Achievements
- Worked across customer service, technical support, and IT sales roles, showcasing role diversity.
- Gained extensive experience in sales-related customer interactions over 14 years.
- Developed strong team collaboration skills in a call center environment since 2010.
Experience
Productions Manager
Accounting Consultant
Tissue Paper Machine Operations
Constructor
Painter for Comercial and Residential Clients
Insurance Customer Service
Coverage inquiry, Payments, Policy changes, Quote
Sales and Tech Support Expert | Bell Canada Center
DNS, Static IP addresses, Line test, Setup Tech Field, Appointments, IT Tech Support, Tier 2 Team
Sales Agent
Payments, Upgrades and downgrades of plans, Sales, Promotions
Sales Agent (Inbound/Outbound)
Outbound and inbound phone calls to facilitate energy service renewals for existing customers, Successfully closed sales for home security systems, Addressed customer queries, provided information, and closed sales opportunities during inbound / outbound calls, Implemented retention strategies to reduce customer churn and increase loyalty
APPOINTMENT SETTER
Cold calling to find potential clients to setup an appointment to offer Solar Panel Program and explain benefits
IT Service Desk for Wilogic Inc.
Resolving trouble ticket for Business and Residential Internet DSL and Fiber Optic connections as Level 2 IT Support, VoIP Services, Radio Alignment, Restore connection on Vilo's System, Monitoring Unify Connections, Troubleshooting Wifi issues, Router Sync, Upgrade Internet speed, Restart or Reset Routers remotely, Troubleshooting specific customer's devices using Boomgard or LogMe In, Adding or Removing devices from customer's network, Setting up Static IP Address, Monitoring Packages Loss, Firewall, Email setup (Incoming and Outgoing servers), Monitoring Internet speed, Outages, Resolving Level 2 escalation tickets