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Eduardo
Video Content Specialist with 8+ years in BPO and analytics
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Competencies
Applied analytical tools like Excel, Power BI, and SQL to interpret data and support decision making.
Provided customer support and communication in call center and BPO environments.
Participated in sales and business growth activities within the BPO industry.
Effectively communicated insights and collaborated within diverse team settings.
Education
Summary
Experienced in data analysis, customer service, sales, and business development within the BPO industry with over eight years of proven versatility and skills.
Key Achievements
- Gained over eight years of diverse experience in customer service, sales, business development, and data analysis.
- Developed analytical skills utilizing Excel, Power BI, SQL, and other tools to extract insights.
- Worked across call centers and BPO industry roles, demonstrating adaptability and role progression.
Experience
Data Analyst
Keeping datasets up to date by applying advanced knowledge of Excel and report generation., Organizing the database, classifying the information according to different departments., Performing data cleaning and optimization to ensure accurate data retrieval., Presenting monthly metrics for the department using Power BI and Looker Studio.
Business Development Manager
Processing orders and maintaining direct communication with wholesale clients., Coordinating with suppliers and facilitating meetings with potential clients., Managing the onboarding process and handling logistics tasks., Driving month-over-month growth for the project.
Operator
Provided exceptional customer service support., Maintained communication with product sellers., Liaised directly with third-party financing companies to ensure seamless transactions and customer satisfaction.
Customer Service Representative
Assisted customers with inquiries and resolved issues., Ensured a positive experience through effective communication and problem-solving.
Operations Supervisor
Leading a group of 18 people to ensure good performance to achieve company goals., Coaching and motivating team members to comply with their duties., Preparing team members to behave in a professional manner., Completing several responsibilities and tasks to assure a proper flow of the company's day-to-day work.
Retention Specialist
Proactively engaged with customers to identify and address their needs., Developed tailored solutions to retain clients and handled inquiries and concerns., Collaborated with internal teams to improve customer experience.
Collections Specialist
Effectively managed accounts receivable by communicating with customers to collect outstanding payments., Resolved disputes and negotiated payment plans., Maintained accurate records and ensured compliance with company policies and regulations.
Back Office Representative
Managed back-office operations at a lens store., Accurately entered customer information into the system to ensure they received the exact products they needed.