Experienced in data analysis, customer service, sales, and business development within the BPO industry with over eight years of proven versatility and skills.
Applied analytical tools like Excel, Power BI, and SQL to interpret data and support decision making.
Provided customer support and communication in call center and BPO environments.
Participated in sales and business growth activities within the BPO industry.
Effectively communicated insights and collaborated within diverse team settings.
Tire Agent (Remote)
Keeping datasets up to date by applying advanced knowledge of Excel and report generation., Organizing the database, classifying the information according to different departments., Performing data cleaning and optimization to ensure accurate data retrieval., Presenting monthly metrics for the department using Power BI and Looker Studio.
Tire Agent (Remote)
Processing orders and maintaining direct communication with wholesale clients., Coordinating with suppliers and facilitating meetings with potential clients., Managing the onboarding process and handling logistics tasks., Driving month-over-month growth for the project.
Provided exceptional customer service support., Maintained communication with product sellers., Liaised directly with third-party financing companies to ensure seamless transactions and customer satisfaction.
Assisted customers with inquiries and resolved issues., Ensured a positive experience through effective communication and problem-solving.
Data Scientist
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ERC (Enhanced Resource Centers) (On-Site)
Leading a group of 18 people to ensure good performance to achieve company goals., Coaching and motivating team members to comply with their duties., Preparing team members to behave in a professional manner., Completing several responsibilities and tasks to assure a proper flow of the company's day-to-day work.
Proactively engaged with customers to identify and address their needs., Developed tailored solutions to retain clients and handled inquiries and concerns., Collaborated with internal teams to improve customer experience.
Effectively managed accounts receivable by communicating with customers to collect outstanding payments., Resolved disputes and negotiated payment plans., Maintained accurate records and ensured compliance with company policies and regulations.
Convergys (On-Site)
Managed back-office operations at a lens store., Accurately entered customer information into the system to ensure they received the exact products they needed.
