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Customer Service & Tech Support Agent with 12 years experience
Video resume
Agente de Servicio al cliente
En busca de empleo en donde pueda usar mis habilidades de servicio al cliente y ventas o servicio de soporte técnico.
Contact
Guadalajara, Jalisco, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided customer support and service across various roles in call centers, ensuring client satisfaction.
Technical SupportAdvanced
Handled help desk and tech support tickets, assisting users with system and hardware issues.
SalesIntermediate
Engaged in sales activities, leveraging customer interactions to promote and upsell products.
Dispatch & Field SupportIntermediate
Coordinated dispatch operations for electrical vehicle charging stations, managing technicians' support at physical locations.
Team SupervisionIntermediate
Assisted in supervising service teams and managing support operations in a call center environment.
Summary
Experienced in call center operations with a focus on customer service, sales, and technical support, with over 12 years of industry involvement.
Key Achievements
- Worked in call center industry for over 12 years providing customer service, sales, and technical support.
- Held supervisor and management support roles, overseeing service desk operations for ticket management.
- Directed dispatch operations for electrical vehicle charging stations, coordinating technician support both remotely and on-site.
Skills
Customer ServiceTechnical SupportSalesDispatch & Field SupportTeam Supervision
Published on CazVid - Jul 3, 2025