Experienced in call center operations with a focus on customer service, sales, and technical support, with over 12 years of industry involvement.
Provided customer support and service across various roles in call centers, ensuring client satisfaction.
Handled help desk and tech support tickets, assisting users with system and hardware issues.
Engaged in sales activities, leveraging customer interactions to promote and upsell products.
Coordinated dispatch operations for electrical vehicle charging stations, managing technicians' support at physical locations.
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Assisted in supervising service teams and managing support operations in a call center environment.
