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Diego
Customer Service and Technical Support Specialist with diverse industry experience
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Competencies
Provided customer support in call center environments, resolving inquiries and clarifications.
Addressed and resolved customer issues efficiently across multiple roles.
Conducted validation and verification on gateways using specialized testing tools.
Managed customer support tickets, ensuring effective issue tracking and resolution.
Proficient in programming and design tools including C++, MATLAB, AutoCAD, Solidworks, and OrCAD.
Education
Languages
Summary
Experienced in customer service, software validation, and technical support across telecommunications and manufacturing sectors. Skilled in troubleshooting, team collaboration, and process improvement.
Key Achievements
- Handled customer inquiries and payments at AT&T and Beliveo, ensuring high-quality service
- Conducted validation and verification on gateways, utilizing tools like VectorCast, winIDEA, and Visual Studio Code
- Supported ticket resolution using Salesforce, improving response efficiency in a technical support environment
Experience
Customer Service, Call Center
Customer service, Problem solving, Clarifications, Payments, Among other things.
Customer Service, Call Center
Customer service, Problem solving, Clarifications, Payments, New plans for customers, Among other things.
Validation and verification engineer
Validation and verification engineer, focused on gateways, Software tester, using vector cast, winIDEA, Visual Studio Code and GitBash.
IT technical support specialist
Assisting in the resolution of customer-submitted tickets, Using Salesforce to manage and track support requests, ensuring timely and effective issue resolution.