Experienced in customer service, software validation, and technical support across telecommunications and manufacturing sectors. Skilled in troubleshooting, team collaboration, and process improvement.
Provided customer support in call center environments, resolving inquiries and clarifications.
Addressed and resolved customer issues efficiently across multiple roles.
Conducted validation and verification on gateways using specialized testing tools.
Managed customer support tickets, ensuring effective issue tracking and resolution.
AT&T
Customer service, Problem solving, Clarifications, Payments, Among other things.
Beliveo
Customer service, Problem solving, Clarifications, Payments, New plans for customers, Among other things.
Robert Bosch
Validation and verification engineer, focused on gateways, Software tester, using vector cast, winIDEA, Visual Studio Code and GitBash.
Helpware
Assisting in the resolution of customer-submitted tickets, Using Salesforce to manage and track support requests, ensuring timely and effective issue resolution.
Electronic Engineering
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Proficient in programming and design tools including C++, MATLAB, AutoCAD, Solidworks, and OrCAD.
