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Customer Service & Content Moderation Specialist with Bilingual Expertise
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Competencies
Skilled in addressing customer needs, resolving issues efficiently, and maintaining high satisfaction levels.
Experienced in reviewing and enforcing community guidelines to ensure platform safety and compliance.
Proficient in providing support and clear communication in both English and Spanish.
Capable of quickly understanding customer concerns and delivering appropriate solutions.
Education
Languages
Summary
Dedicated bilingual customer service and content moderation specialist with experience in chat and email support, skilled in maintaining platform integrity and ensuring customer satisfaction.
Key Achievements
- Provided effective bilingual customer support, resolving inquiries promptly and enhancing customer satisfaction.
- Reviewed and enforced community guidelines by moderating user-generated content, maintaining platform integrity.
- Demonstrated strong communication skills across chat and email channels, ensuring clear and efficient customer interactions.
Experience
Customer service – Bilingual Line
Communicate effectively with customers via both chat and email., Quickly identify and understand customer concerns., Provide appropriate solutions based on company policies.
Content Moderator - T&S Bilingual Line
Reviewed and removed user-generated content that violated community guidelines (images, comments, posts, and messages)., Assessed user reports and enforced platform policies through appropriate moderation actions., Collaborated with internal teams to improve content moderation standards and enhance user experience.
Customer service – Bilingual Line
Provide support and assistance to clients and users in two languages., Resolve questions about products and services., Provide clear and precise information.