Deissy - Customer Service & Content Moderation Specialist with Bilingual Expertise

Skilled in addressing customer needs, resolving issues efficiently, and maintaining high satisfaction levels.

Experienced in reviewing and enforcing community guidelines to ensure platform safety and compliance.

Proficient in providing support and clear communication in both English and Spanish.

Capable of quickly understanding customer concerns and delivering appropriate solutions.

Communicate effectively with customers via both chat and email., Quickly identify and understand customer concerns., Provide appropriate solutions based on company policies.

Reviewed and removed user-generated content that violated community guidelines (images, comments, posts, and messages)., Assessed user reports and enforced platform policies through appropriate moderation actions., Collaborated with internal teams to improve content moderation standards and enhance user experience.

Provide support and assistance to clients and users in two languages., Resolve questions about products and services., Provide clear and precise information.