Experienced Service Desk Analyst with expertise in technical troubleshooting, incident resolution, and customer support across healthcare and technology sectors.
Applied troubleshooting skills to resolve hardware/software issues and ensure device performance.
Handled incident reporting, escalation, and tracking support requests efficiently.
Utilized Microsoft Office tools for documentation and communication tasks.
Managed support tickets and tracked incidents using Service Now platform.
SELDA CENTER
Provide remote and on-site technical support, including hardware/software troubleshooting, OS installation, and configuration., Perform preventive maintenance on equipment to ensure reliability and minimize downtime.
AUXIS COLOMBIA
Monitor and troubleshoot telemedicine devices to ensure optimal performance, including configuration and proactive issue resolution., Manage incident reporting, escalation, and tracking devices replacement orders updating clients via chat, email, phone call about the shipping status.
Informatic Engineering
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Handled customer relationship management to update clients and coordinate issue resolutions.
