This is my profileContact via CazVidDavid
Customer Support and Digital Marketing specialist with 4+ years of experience
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Competencies
Provided support through live chat platforms, handling customer inquiries and issues effectively.
Designed layouts and managed digital printing projects for university publications, supporting marketing efforts.
Supported technical and operational activities in labor and quality verification environments.
Created reports reflecting process credibility and interpreted results for decision-making.
Engaged in internal advertising support and communication for university publications.
Education
Languages
Summary
Dedicated professional with expertise in customer service, digital marketing, and technical support. Skilled in layout design, report generation, and quality verification, with a positive attitude and responsibility in diverse roles.
Key Achievements
- Supported Airbnb customers via live chat, resolving cases and enhancing user satisfaction.
- Managed and designed layouts for university publications, combining digital printing with advertising skills.
- Performed quality verification and report generation in technical roles, ensuring accuracy for business decisions.
Experience
Operative Technician
Professional support in labor administrative activities, covering the development of issues related to the verification of quality and quantity agreed with customers and service providers., Generation of reports that reflect the credibility of information in processes and procedures, interpretation...
Publicist
Publicist at the University Publications Center, responsible for digital printing, internal advertising design, finishing, layout of books and magazines, help and support in the work area.
Customer Service Ambassador
Support Agent for Airbnb, customer service, platform support via live chat., Cases resolutions.