David - Customer Support and Digital Marketing specialist with 4+ years of experience

Armenia, Quindío Department, Colombiaen

Supported Airbnb customers via live chat, resolving cases and enhancing user satisfaction.

Managed and designed layouts for university publications, combining digital printing with advertising skills.

Published on CazVid

Summary

Dedicated professional with expertise in customer service, digital marketing, and technical support. Skilled in layout design, report generation, and quality verification, with a positive attitude and responsibility in diverse roles.

Key Achievements

Performed quality verification and report generation in technical roles, ensuring accuracy for business decisions.

Skills

Customer ServiceIntermediate

Provided support through live chat platforms, handling customer inquiries and issues effectively.

Digital Marketing & Advertising DesignIntermediate

Designed layouts and managed digital printing projects for university publications, supporting marketing efforts.

Technical SupportIntermediate

Supported technical and operational activities in labor and quality verification environments.

Report Generation & Data InterpretationIntermediate

Created reports reflecting process credibility and interpreted results for decision-making.

Experience

Operative Technician

Heliográficas Torres

ENE 2014 - DEC 2020

Professional support in labor administrative activities, covering the development of issues related to the verification of quality and quantity agreed with customers and service providers., Generation of reports that reflect the credibility of information in processes and procedures, interpretation...

Publicist

Sutherland Global S.A.S

ENE 2019 - JUN 2019

Publicist at the University Publications Center, responsible for digital printing, internal advertising design, finishing, layout of books and magazines, help and support in the work area.