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Customer Service Supervisor
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Competencies
Led teams, monitored performance metrics, and optimized operations in customer support environments.
Used reporting tools and dashboards to drive performance improvements and efficiency.
Reported and managed legal incidents, providing support supported by attorneys at Solvo S.A.S.
Maintained high customer satisfaction via empathetic, clear, and effective communication.
Education
Summary
Dedicated customer service professional with over a decade of experience supervising teams, analyzing performance, and ensuring compliance with KPIs. Skilled in legal incident reporting and data-driven process improvements, committed to delivering high-quality customer support.
Key Achievements
- Supervised a team at Concentrix, managing daily operations and ensuring KPI compliance.
- Enhanced team efficiency and customer satisfaction through data analysis and reporting.
- Handled legal incident reporting and customer service coordination at Solvo S.A.S.
Experience
Customer Service Supervisor
Led a team within the same campaign, overseeing daily operations and ensuring compliance with KPIs., Monitored and analyzed performance metrics to identify trends and drive improvements., Utilized reporting tools and data visualization dashboards to optimize team efficiency and enhance customer...
Customer Service Agent
Resolved customer issues related to purchases, payments, and account management, ensuring high-quality service., Maintained strong satisfaction ratings through empathetic communication and accurate problem resolution., Contributed to team goals by consistently meeting performance targets and...
Specialist Intaker
Reporting and handling of legal incidents, including customer service and legal advice supported by attorneys in order to provide legal assistance.