David - Customer Service Supervisor with 10+ years in call center operations

Bogotá, Bogota D.C., Colombiaen

Supervised a team at Concentrix, managing daily operations and ensuring KPI compliance.

Enhanced team efficiency and customer satisfaction through data analysis and reporting.

Publicado en CazVid

Resumen

Dedicated customer service professional with over a decade of experience supervising teams, analyzing performance, and ensuring compliance with KPIs. Skilled in legal incident reporting and data-driven process improvements, committed to delivering high-quality customer support.

Logros Clave

Handled legal incident reporting and customer service coordination at Solvo S.A.S.

Habilidades

Customer Service ManagementAdvanced

Led teams, monitored performance metrics, and optimized operations in customer support environments.

Data Analysis & ReportingIntermediate

Used reporting tools and dashboards to drive performance improvements and efficiency.

Legal Assistance & Incident ReportingIntermediate

Reported and managed legal incidents, providing support supported by attorneys at Solvo S.A.S.

Communication SkillsExpert

Maintained high customer satisfaction via empathetic, clear, and effective communication.

Experiencia

Customer Service Supervisor

Concentrix

November 2023 - February 2025

Led a team within the same campaign, overseeing daily operations and ensuring compliance with KPIs., Monitored and analyzed performance metrics to identify trends and drive improvements., Utilized reporting tools and data visualization dashboards to optimize team efficiency and enhance customer...

Customer Service Agent

Concentrix

April 11, 2022 - November 2023

Resolved customer issues related to purchases, payments, and account management, ensuring high-quality service., Maintained strong satisfaction ratings through empathetic communication and accurate problem resolution., Contributed to team goals by consistently meeting performance targets and...