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Danilo
HR Specialist at Amazon with 5 years in Human Resources and Customer Service
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Competencies
Expertise in HR operations, employee relations, and compliance management.
Proven ability to handle complex customer issues and ensure high satisfaction levels.
Skilled in managing logistics workflows and supporting supply chain operations.
Effective in managing remote teams and collaborating across diverse functions.
Fluent in English and Spanish, facilitating bilingual communication and support.
Education
Languages
Summary
Dedicated professional with 5+ years of experience in human resources, customer service, and logistics coordination. Skilled in remote work environments, process improvement, and bilingual communication, committed to delivering exceptional results.
Key Achievements
- Streamlined HR operations at Amazon, enhancing employee data management and compliance.
- Resolved high-priority customer issues, improving satisfaction and retention.
- Coordinated logistics and customer support processes across multiple roles and companies.
- Successfully managed remote teams and virtual customer service environments.
Experience
HR Specialist
Coordinated HR operations remotely, including employee communications regarding benefits, leave, and personal requests., Managed HRIS systems to track employee data and ensure compliance with federal regulations., Worked cross-departmentally, collaborating with logistics to address issues impacting employee performance and satisfaction.
Customer Service Agent / Escalation Specialist
Managed high-priority customer issues, collaborating with logistics and other teams to resolve service disruptions and ensure customer satisfaction., Tracked and resolved customer complaints related to order shipments and returns, improving operational efficiency.
Customer Service Assistant
Supported logistics by managing product returns, exchanges, and troubleshooting, ensuring smooth operations between customers and internal teams., Coordinated with logistics and warehouse teams to resolve order issues, improving customer satisfaction and operational flow., Consistently met performance metrics related to customer satisfaction and issue resolution.
Customer Service Virtual Assistant
Assisted customers with inquiries related to product availability, order status, and returns, ensuring timely resolution and collaboration with the logistics team., Managed customer records and processed returns/exchanges, contributing to inventory management and fulfillment accuracy., Worked closely with shipping and billing teams to address discrepancies and ensure accurate delivery timelines.