Dedicated professional with 5+ years of experience in human resources, customer service, and logistics coordination. Skilled in remote work environments, process improvement, and bilingual communication, committed to delivering exceptional results.
Expertise in HR operations, employee relations, and compliance management.
Proven ability to handle complex customer issues and ensure high satisfaction levels.
Skilled in managing logistics workflows and supporting supply chain operations.
Effective in managing remote teams and collaborating across diverse functions.
Amazon
Coordinated HR operations remotely, including employee communications regarding benefits, leave, and personal requests., Managed HRIS systems to track employee data and ensure compliance with federal regulations., Worked cross-departmentally, collaborating with logistics to address issues impacting employee performance and satisfaction.
Amazon
Managed high-priority customer issues, collaborating with logistics and other teams to resolve service disruptions and ensure customer satisfaction., Tracked and resolved customer complaints related to order shipments and returns, improving operational efficiency.
Walmart USA
Supported logistics by managing product returns, exchanges, and troubleshooting, ensuring smooth operations between customers and internal teams., Coordinated with logistics and warehouse teams to resolve order issues, improving customer satisfaction and operational flow., Consistently met performance metrics related to customer satisfaction and issue resolution.
PXT Human Resources Management and Services
Must-Have Skills for Virtual Assistants
Human Resource Associate Professional Certificate
Customer Service Support / Call Center Operations
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Fluent in English and Spanish, facilitating bilingual communication and support.
Macy's
Assisted customers with inquiries related to product availability, order status, and returns, ensuring timely resolution and collaboration with the logistics team., Managed customer records and processed returns/exchanges, contributing to inventory management and fulfillment accuracy., Worked closely with shipping and billing teams to address discrepancies and ensure accurate delivery timelines.
