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Cynthia
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Competencies
Demonstrated experience with Customer communication & rapport building.
Demonstrated experience with Workflow organization & project support.
Demonstrated experience with Marketing trends & AI tool exploration.
Demonstrated experience with Professional communication (email, virtual meetings).
Demonstrated experience with CRM tools (Freshdesk, Trello, Slack).
Education
Summary
Professional profile
Experience
Administrative Intern
Conducted research and organized findings to improve departmental efficiency.. Streamlined filing systems, reducing retrieval time by 30%.. Supported internal projects by preparing documentation and coordinating meetings.. Managed resources and workflows to ensure uninterrupted operations.
Customer Service Assistant
Researched and documented customer pain points, contributing to improved workflows and satisfaction scores (+20%).. Leveraged Freshdesk CRM to streamline processes, reducing response time by 20%.. Coordinated schedules and maintained accurate records for internal teams, ensuring smooth operations.. Applied analytical thinking to identify recurring issues and propose solutions.