This is my profileContact via CazVidCynthia
Admin Associate
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Competencies
Provided support and resolved issues in call center and retail environments, ensuring customer satisfaction.
Managed schedules, deadlines, reports, and compliance at Homechoice, streamlining administrative tasks.
Demonstrated strong verbal and written communication through customer interactions and training activities.
Operated cash registers, processed returns, and balanced cash at McDonald's and during transactions at other roles.
Proficient in office software and CRM systems, supporting reporting and administrative workflows.
Education
Summary
Experienced in managing administrative tasks, delivering excellent customer support, and operating POS systems across retail and service sectors. Skilled in communication, problem-solving, and team training, with a proven ability to adapt and perform in dynamic environments.
Key Achievements
- Managed administrative processes, schedules, and deadlines at Homechoice, ensuring smooth daily operations.
- Handled customer interactions at Stock Market College, resolving issues and documenting support activities in CRM.
- Processed transactions and balanced cash registers while preparing food and cleaning responsibilities at McDonald's.
Experience
Admin Associate
Manage administrative process, Adhere to policies and regulations, Manage schedules and deadlines, Training employees, Create report, Operating cash register, Assisting Customers with their orders, Process returns
Call Centre Agent
Handles customer interactions (inbound/outbound calls, emails) to provide support, resolve issues, process orders, and offer product info, acting as the brand's voice by documenting interactions in CRM, escalating complex problems, and ensuring customer satisfaction through active...
Service Crew
Processing return transaction, Itemizes and total purchases by recording prices, departments, taxable and non-taxable items, Operating cash register, Balancing cash drawer by counting cash at the beginning and end of the shift, Preparing and expediting food orders, Perform cleaning duties, such as...