Cynthia - Administrative professional with 5+ years of diverse customer and operational support

Provided support and resolved issues in call center and retail environments, ensuring customer satisfaction.

Managed schedules, deadlines, reports, and compliance at Homechoice, streamlining administrative tasks.

Demonstrated strong verbal and written communication through customer interactions and training activities.

Operated cash registers, processed returns, and balanced cash at McDonald's and during transactions at other roles.

Manage administrative process, Adhere to policies and regulations, Manage schedules and deadlines, Training employees, Create report, Operating cash register, Assisting Customers with their orders, Process returns

Handles customer interactions (inbound/outbound calls, emails) to provide support, resolve issues, process orders, and offer product info, acting as the brand's voice by documenting interactions in CRM, escalating complex problems, and ensuring customer satisfaction through active...

Processing return transaction, Itemizes and total purchases by recording prices, departments, taxable and non-taxable items, Operating cash register, Balancing cash drawer by counting cash at the beginning and end of the shift, Preparing and expediting food orders, Perform cleaning duties, such as...