Experienced professional with 8-10 years in sales, collections, and customer service, with a background in business ownership and technical support.
Delivered outstanding customer service via face-to-face, phone, and email interactions across all levels.
Coordinated sales efforts and recruitment processes within the freight industry, supporting business growth.
Managed and analyzed large accounts, focused on credit recovery and reducing past due balances.
Provided technical support for software services on Windows and Apple devices tailored to client needs.
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Owned and operated a personal business prior to COVID-19, gaining entrepreneurial experience.