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Carmina
Customer Service & Education Professional with 4 years of experience
Video resume
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Competencies
Provided courteous and effective customer support, resolving issues efficiently across multiple roles.
Taught English and preschool, developing curriculum plans and assessments for diverse student groups.
Led social media campaigns, increasing engagement and sales, and applied digital tools in classroom settings.
Handled data entry, scheduling, and classroom resource preparation across various educational and service roles.
Delivered presentations, managed parent communications, and mentored junior staff to foster collaboration.
Education
Languages
Summary
Experienced in customer support, educational instruction, social media marketing, and team coordination with a focus on enhancing engagement and learning outcomes.
Key Achievements
- Led an English certification project with 90% student success at Renhuai Xitou Middle School
- Designed and implemented digital and interactive teaching resources, improving student engagement
- Managed multiple classrooms and curriculum planning across preschool, primary, high school, and kindergarten levels
Experience
Educational Assistant, Preschool
Assisted the lead teacher in engaging students through games, songs, and stories., Prepared didactic materials and classroom resources., Maintained student development records related to lessons and physical activities.
Internet Café Manager
Provided courteous and attentive service to clients., Performed data entry and administrative tasks., Edited and proofread academic papers, letters, and legal documents., Managed cash handling and maintained the register., Operated computers and printers.
English Teacher, Private School
Managed a classroom of 20 students., Implemented digital and interactive teaching resources., Adapted the learning environment for comfort and ease of learning., Provided individualized attention, resulting in a marked improvement in English proficiency.
English Teacher, High School
Taught 10 classes of approximately 50 students each., Developed weekly and monthly curriculum plans., Led an English certification project, achieving 90% student success; over 30% continued language study.
Primary School English Teacher
Taught 10 classes of approximately 50 students each., Assisted in curriculum planning and design., Conducted student assessments and evaluations., Introduced digital and didactic teaching aids; 90% of students passed with high marks and chose to continue English classes.
Kindergarten English Teacher
Managed 12 classes of approximately 15 students each., Solely responsible for weekly, monthly, and annual curriculum planning., Conducted student assessments and maintained development records., Improved parent satisfaction through personalized attention and clear communication of progress.,...
Customer Service Agent
Responded to and resolved connectivity issues, maintaining an average call resolution time under 4 minutes and consistently achieving over 90% customer satisfaction ratings., Maintained calm and courteous service under pressure., Identified quick and effective solutions to customer issues.
Sales Team Leader
Led social media advertising campaigns (TikTok, Instagram, Facebook), resulting in a 30% increase in engagement and a 25% boost in monthly sales over six months., Supervised sales operations, order fulfillment, and customer service., Coordinated a team to meet and exceed sales targets.
Customer Service Agent / Supervisor
Handled customer inquiries and resolved website, coupon, and promotion issues, consistently achieving a 95% customer satisfaction rate and exceeding daily resolution targets by 20%., Managed complex cases such as lost packages and ensured efficient refund processing., Mentored junior agents,...
Customer Service Agent / Manager Assistant
Handled inbound customer calls and collected essential information to set up accounts and schedule bee removal appointments., Managed scheduling for follow-up services and retreatments., Coordinated with third-party vendors regarding pricing, availability, and service logistics., Oversaw...