Experienced in customer support, educational instruction, social media marketing, and team coordination with a focus on enhancing engagement and learning outcomes.
Provided courteous and effective customer support, resolving issues efficiently across multiple roles.
Taught English and preschool, developing curriculum plans and assessments for diverse student groups.
Led social media campaigns, increasing engagement and sales, and applied digital tools in classroom settings.
Handled data entry, scheduling, and classroom resource preparation across various educational and service roles.
A.C. de Chalco
Assisted the lead teacher in engaging students through games, songs, and stories., Prepared didactic materials and classroom resources., Maintained student development records related to lessons and physical activities.
Spacio Joven
Provided courteous and attentive service to clients., Performed data entry and administrative tasks., Edited and proofread academic papers, letters, and legal documents., Managed cash handling and maintained the register., Operated computers and printers.
Smart Baby
Managed a classroom of 20 students., Implemented digital and interactive teaching resources., Adapted the learning environment for comfort and ease of learning., Provided individualized attention, resulting in a marked improvement in English proficiency.
Renhuai Xitou Middle School
Taught 10 classes of approximately 50 students each., Developed weekly and monthly curriculum plans., Led an English certification project, achieving 90% student success; over 30% continued language study.
Secondary School Certificate
High School Diploma
Bachelor’s Degree in Interpreting and Translation
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