Carlos - Customer Service Specialist with 7 years' experience in client support

Extensive experience in assisting customers through various channels, resolving inquiries and concerns.

Effective in engaging with international clients and handling sensitive dispute resolutions.

Handled high-priority disputes and customer complaints efficiently while maintaining professionalism.

Proficient with Office suite, ERP systems, and design tools like Photoshop and Illustrator.

Provided support to international clients, engaging in diverse cultural contexts.

Assisted customers via phone and email, ensuring a high level of satisfaction., Provided information on promotions, products, and services., Resolved inquiries efficiently and professionally, maintaining excellent service standards.

Assisted customers with inquiries regarding warranties and store products., Provided support for a major U.S. furniture brand, ensuring accurate information and service., Resolved customer concerns while maintaining a professional and friendly demeanor.

Provided support for an electric company located in Texas., Assisted customers with billing inquiries, service requests, and troubleshooting.

Assisted hosts and guests with claims, disputes, and policy-related issues., Handled high-priority cases requiring special assistance and resolution strategies., Ensured compliance with Airbnb policies while maintaining customer satisfaction.

Prepared beverages and assisted with cocktail creation., Supported kitchen operations, including food preparation and plating., Ensured cleanliness and organization of the bar and kitchen areas.

Served international guests in a high-energy hostel bar., Mixed and served cocktails, beer, and other beverages while ensuring responsible alcohol service., Engaged with travelers to create a welcoming and social environment.

Assisted with bar service, cocktail preparation, and customer interaction., Helped with general hotel tasks, including housekeeping, guest check-ins, and meal preparation., Maintained an organized and clean workspace, ensuring a comfortable experience for guests.