This is my profileContact via CazVid
Carlos
Customer Service Specialist with 7 years' experience in client support
Video resume
Contact
Competencies
Extensive experience in assisting customers through various channels, resolving inquiries and concerns.
Effective in engaging with international clients and handling sensitive dispute resolutions.
Handled high-priority disputes and customer complaints efficiently while maintaining professionalism.
Proficient with Office suite, ERP systems, and design tools like Photoshop and Illustrator.
Provided support to international clients, engaging in diverse cultural contexts.
Education
Languages
Summary
Dedicated customer service representative with over 7 years of experience across contact centers, hospitality, and dispute resolution, adept at maintaining high satisfaction levels and efficient problem-solving.
Key Achievements
- Provided customer assistance via phone and email, ensuring high satisfaction standards.
- Supported customers with inquiries on warranties, billing, and product information across various sectors.
- Handled high-priority dispute cases for Airbnb, maintaining policy compliance and customer satisfaction.
Experience
Customer Service Representative
Assisted customers via phone and email, ensuring a high level of satisfaction., Provided information on promotions, products, and services., Resolved inquiries efficiently and professionally, maintaining excellent service standards.
Customer Care Representative
Assisted customers with inquiries regarding warranties and store products., Provided support for a major U.S. furniture brand, ensuring accurate information and service., Resolved customer concerns while maintaining a professional and friendly demeanor.
Customer Care Representative
Provided support for an electric company located in Texas., Assisted customers with billing inquiries, service requests, and troubleshooting.
Third-Party Intermediary – Airbnb Resolutions Level II
Assisted hosts and guests with claims, disputes, and policy-related issues., Handled high-priority cases requiring special assistance and resolution strategies., Ensured compliance with Airbnb policies while maintaining customer satisfaction.
Bar & Kitchen Assistant
Prepared beverages and assisted with cocktail creation., Supported kitchen operations, including food preparation and plating., Ensured cleanliness and organization of the bar and kitchen areas.
Volunteer Bartender
Served international guests in a high-energy hostel bar., Mixed and served cocktails, beer, and other beverages while ensuring responsible alcohol service., Engaged with travelers to create a welcoming and social environment.
Hotel Assistant & Bar Support (Volunteer)
Assisted with bar service, cocktail preparation, and customer interaction., Helped with general hotel tasks, including housekeeping, guest check-ins, and meal preparation., Maintained an organized and clean workspace, ensuring a comfortable experience for guests.