Carlos - Logistics professional with 5+ years of expertise in transportation management

Handled freight dispatch, track & trace, and intercontinental logistics, ensuring timely deliveries.

Led logistics teams, developed improvement plans, and trained staff to optimize service performance.

Managed PODs, BOLs, customs clearance, and ensured adherence to transportation regulations.

Acted as a liaison with clients, resolving conflicts and ensuring service expectations were met.

Proficient in Excel, TMS, CRM, and logistics systems, supporting operations and analysis.

Lead a team of logistics accelerators, ensuring SLA compliance for U.S.-based clients., Develop and implement performance improvement plans across multiple accounts., Conduct client alignment meetings and ensure dispatch accuracy and service quality.

Provided real-time support for freight tracking, delivery scheduling, and issue resolution., Collaborated with drivers and dispatchers to ensure on-time pickups and deliveries., Handled PODs, BOLs, and customer-facing documentation with accuracy.

Supported customs clearance and import logistics for the UK and U.S., Maintained compliance with freight and government agency documentation., Contributed to the Cargo Customer Assistance (CCA) team.

Managed inventory and imported key raw materials., Coordinated internal logistics operations and ensured inventory reliability., Developed performance reports for leadership decision-making.