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Antonio
Customer Service & Operations Specialist with 15+ years of diverse experience
Video resume
Virtual assistant
I am 36 years old, i worked as a teacher for about 10 years and i was a school director for over 3 years after that i started working in call Center industry and i loved It, i worked for 2 financial institutions and one retailer placing orders and doing upsells It was a great experience, now i'm looking to take the next step in my career and a long term job.
Contact
Tlaxcala City, Tlaxcala, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided customer support and handled inquiries, orders, and upselling for financial and retail clients.
Team LeadershipAdvanced
Managed school staff and operations as a school director for over 3 years.
Communication SkillsAdvanced
Interacted with diverse customer bases, ensuring clear and effective communication.
Multitasking & OrganizationAdvanced
Handled multiple responsibilities in educational and call center environments efficiently.
AdaptabilityIntermediate
Transitioned from education to customer service industries, learning new systems and processes.
Summary
Experienced professional with a background in education and customer service, specializing in client interactions, order processing, and team management. Proven ability to adapt and excel across diverse roles.
Key Achievements
- Led school administration as a director for over 3 years, managing staff and operations
- Transitioned into call center industry, gaining expertise in customer service across financial and retail sectors
- Handled order placements and upselling for two financial institutions and a retailer, enhancing customer experience
Skills
Customer ServiceTeam LeadershipCommunication SkillsMultitasking & OrganizationAdaptability
Published on CazVid - Jul 3, 2025