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Healthcare & Onboarding Specialist with 5+ years in care coordination
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Competencies
Provided support to customers and caregivers, managing inquiries, follow-ups, and case documentation.
Coordinated onboarding, scheduling, and communication for caregivers and patients in healthcare settings.
Reviewed and verified certifications, personal documents, and legal forms like I-9 for compliance.
Managed outbound and inbound communication to ensure process adherence and timely case milestones.
Coordinated logistics for academic and organizational departments, supporting operational efficiency.
Education
Languages
Summary
Detail-oriented professional with over 5 years coordinating healthcare support, caregiver onboarding, and documentation review.
Key Achievements
- Managed and explained recruitment processes, onboarding over 80 caregivers monthly.
- Verified caregiver certifications and reviewed documentation, ensuring compliance and accuracy.
- Assisted patients with Medicaid eligibility and long-term care approvals, facilitating timely processing.
Experience
Engagement Specialist
Contacted and followed up with caregivers and patients regarding program opportunities., Verified PCA (Personal Care Aide) and HHA (Home Health Aide) certifications with the NY Department of Health., Reviewed I-9 documents, personal and professional references, and demographic information.
Onboarding Coordinator
Received and made outbound calls and managed caregiver communications via email., Processed I-9 forms, scheduled health assessments and virtual orientations., Explained the recruitment process to caregivers and managed 80+ cases monthly.
Intake Representative
Assisted patients in verifying Medicaid eligibility and initiated long-term care approval cases., Followed up with caregivers, patients, and healthcare providers to ensure timely approvals.
Collector Agent
Managed customer calls regarding account status and payment arrangements.
Logistics Coordinator
Coordinated logistics for the English Department under the National Directorate of Foreign Languages.
Academic Instructor of Science
Taught science in English as part of the Panamá Bilingüe Program.
Warranty Assistant
Handled warranty claims and service documentation.
Assistant Manager
Supervised daily operations and customer service in the mechanic shop.