Ángel - Customer Service Specialist with Multichannel Resolution Skills

Bogotá, Bogota D.C., ColombiaRemoteen

Managed and resolved customer inquiries and complaints across digital channels, ensuring high satisfaction.

Coordinated operational processes to meet service standards and quality control protocols.

Published on CazVidOpen to remote

Summary

Experienced in managing customer inquiries, coordinating operations, and preparing performance reports with a focus on high-quality service delivery.

Key Achievements

Prepared performance and follow-up reports with meticulous data management.

Skills

Microsoft Office SuiteAvanzado

Utilized Word, Excel, PowerPoint, and Outlook for reporting, documentation, and presentations.

Google WorkspaceAvanzado

Managed documents, spreadsheets, and scheduling using Drive, Docs, Sheets, and Calendar.

Customer Service & CommunicationIntermedio

Handled inquiries and complaints effectively, ensuring clear communication and customer satisfaction.

Process CoordinationIntermedio

Ensured operational processes adhered to standards and protocols through coordination and verification.

Data Management

Experience

Especialista en servicio al cliente multifuncional

Food Gamer

Feb 2025 - actualidad

Gestionar y resolver las consultas y quejas de los clientes a través de múltiples canales digitales, garantizando la precisión y una alta satisfacción del cliente., Coordinar y verificar los procesos operativos, garantizando el cumplimiento de los estándares de servicio y los protocolos de control...