Experienced professional with a background in project management, logistics, and team supervision, focused on delivering efficient solutions and fostering team development.
Provided customer support, handled escalations, and maintained client relationships.
Tracked shipments, coordinated deliveries, and ensured timely fulfillment of goods.
Supervised and coached customer service, sales, and technical support teams to meet KPIs.
Handled operational tasks related to project management and process coordination.
The A Career
In charge of tracking, following up with purchases, shipping and deliveries for an important lighting company, Coordinating deliveries and follow up to make sure all the process is straightforward, Ensuring goods are delivered in good condition and clients are satisfied with the products requested.
Lean Solutions Group
In charge of everything related to logistics, Tracking and following up with drivers and clients, Making sure goals and time frames are met on a daily basis.
HCL Technologies
In charge of an escalations team and a billing/collections team, Coaching and developing to make sure the KPIs are met, Providing good customer service, Meeting with clients to follow-up with performance, goals and processes.
24-7 Intouch
Bachelor's degree
Law
Discover other professionals with similar experience
24-7 Intouch
In charge of a customer service, sales and tech support team, Coaching and developing to make sure the KPIs are met, Providing good customer service, Meeting with clients to follow-up with performance, goals and processes.