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Project and Logistics Coordinator with 5+ years of operational expertise
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Competencies
Provided customer support, handled escalations, and maintained client relationships.
Tracked shipments, coordinated deliveries, and ensured timely fulfillment of goods.
Supervised and coached customer service, sales, and technical support teams to meet KPIs.
Handled operational tasks related to project management and process coordination.
Education
Languages
Summary
Experienced professional with a background in project management, logistics, and team supervision, focused on delivering efficient solutions and fostering team development.
Key Achievements
- Managed logistics and delivery processes ensuring customer satisfaction in a lighting company
- Led escalation and billing teams at HCL Technologies, coaching staff to meet KPIs
- Supervised customer service and tech support teams, fostering team development and performance
Experience
Associate Project Manager
In charge of tracking, following up with purchases, shipping and deliveries for an important lighting company, Coordinating deliveries and follow up to make sure all the process is straightforward, Ensuring goods are delivered in good condition and clients are satisfied with the products requested.
Logistics Coordinator
In charge of everything related to logistics, Tracking and following up with drivers and clients, Making sure goals and time frames are met on a daily basis.
Senior Team Lead
In charge of an escalations team and a billing/collections team, Coaching and developing to make sure the KPIs are met, Providing good customer service, Meeting with clients to follow-up with performance, goals and processes.
Customer Service Representative
Supervisor
In charge of a customer service, sales and tech support team, Coaching and developing to make sure the KPIs are met, Providing good customer service, Meeting with clients to follow-up with performance, goals and processes.