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Customer Service & Sales Specialist with 5+ years of diverse client engagement
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Competencies
Provided comprehensive customer support, resolving issues and managing client interactions in various roles.
Set appointments, filtered leads, and facilitated sales processes for different accounts.
Handled billing inquiries and issues, ensuring client satisfaction and accurate transactions.
Managed client interactions and filtered potential clients for better engagement outcomes.
Education
Languages
Summary
Experienced bilingual agent skilled in customer service, sales, billing, and appointment setting with a track record of managing diverse client needs.
Key Achievements
- Handled multiple customer service functions including appointment setting and problem solving
- Transferred to a billing and cross-sales campaign, serving as a first filter for staffing agency inquiries
- Freelanced as an appointment setter, effectively filtering clients and tracking leads for sales conversion
Experience
Bilingual Agent
Performed customer service functions, ranging from appointment scheduling to problem solving in several aspects.
Bilingual Agent
Handled billing to cross sales, and after a few months was transferred to a CS campaign where I was the first filter for a staffing agency and also handled billing issues.
Freelance Appointment Setter
Provided services to different types of accounts., Responsible for filtering the best clients and setting appointments to close sales., Tracked leads and potential clients to enhance conversations.