Experienced bilingual agent skilled in customer service, sales, billing, and appointment setting with a track record of managing diverse client needs.
Provided comprehensive customer support, resolving issues and managing client interactions in various roles.
Set appointments, filtered leads, and facilitated sales processes for different accounts.
Handled billing inquiries and issues, ensuring client satisfaction and accurate transactions.
Managed client interactions and filtered potential clients for better engagement outcomes.
Performed customer service functions, ranging from appointment scheduling to problem solving in several aspects.
Handled billing to cross sales, and after a few months was transferred to a CS campaign where I was the first filter for a staffing agency and also handled billing issues.
Provided services to different types of accounts., Responsible for filtering the best clients and setting appointments to close sales., Tracked leads and potential clients to enhance conversations.
Bachiller en Ciencias
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