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Ana
Customer Service Specialist with 10+ years in Telecom & Healthcare
Video resume
Customer service
In Teleperformance I worked in different campings that consisted in billing, data entry, equipment shipping, system reboot, worked there for a little more than 2 years.nIn Data mark was mostly customer service call transfer, worked there for almost 2 years, When I moved to Juarez from Chihuahua Data mark did not have home office projects, I saw myself forced to quit not being able to leave my small boy's alone
Contact
Juarez, Chihuahua, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries, billing, and technical support for various companies, ensuring customer satisfaction.
Data EntryIntermediate
Performed data entry and system updates across campaigns, maintaining accuracy and efficiency.
InterpretingAdvanced
Provided interpretation services, facilitating effective communication in customer service interactions.
Call Transfer & SchedulingIntermediate
Managed outbound and inbound call transfers, appointment scheduling, and client follow-ups.
Technical SupportIntermediate
Supported clients with technical issues, device setup, and troubleshooting for security and utility services.
Summary
Experienced in customer support, billing, data handling, and interpretation with over 10 years in various client-facing roles, seeking a long-term position.
Key Achievements
- Provided customer service, billing, and technical support across diverse campaigns at Teleperformance including medical, security, and utility sectors
- Transferred customer calls and managed data entry tasks, demonstrating versatility in multiple client projects over nearly 4 years
- Served as interpreter with 5 years of experience, supporting communication needs in customer service settings
Skills
Customer ServiceData EntryInterpretingCall Transfer & SchedulingTechnical Support
Published on CazVid - Jul 3, 2025