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Ana
Administrative Assistant with expertise in logistics and post-sales support
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Competencies
Skilled in handling client inquiries via email and phone, ensuring effective communication and issue resolution.
Experienced in managing logistics processes to ensure smooth post-sales operations and tracking.
Proficient in document management, data entry, and supporting office administrative functions.
Effective in communicating with clients, team members, and stakeholders to facilitate operations.
Capable of identifying issues promptly and coordinating resolutions to maintain workflow efficiency.
Education
Summary
Experienced in customer service, logistics coordination, and administrative support, with a strong focus on problem resolution and process improvement. Bilingual in Portuguese and English, committed to enhancing operational efficiency.
Key Achievements
- Streamlined customer communication processes, improving response times and customer satisfaction.
- Efficiently managed order and issue tracking systems, reducing resolution times.
- Coordinated logistics and post-sales activities, ensuring timely problem resolution.
- Supported billing and documentation processes, enhancing accuracy and compliance.
Experience
Auxliar administrativo (Gestão logística e pós-venda)
Realizar atendimentos via e-mail e telefone. Registrar as ocorrências em sistema. Direcionar aos responsáveis para início das tratativas junto aos analistas, buscando a solução de problemas ocorridos após a venda.
Auxiliar administrativo
Realizar solicitação/liberação de procedimentos odontológicos junto aos planos atendidos. Realizar a emissão de nostas fiscais. Organizar as fichas para atendimentos. Preencher planilha de acompanhamento com os procedimentos solicitados.