Ana - Administrative Assistant with expertise in logistics and post-sales support

Toledo, Paraná, Brazilen

Streamlined customer communication processes, improving response times and customer satisfaction.

Efficiently managed order and issue tracking systems, reducing resolution times.

Published on CazVid

Summary

Experienced in customer service, logistics coordination, and administrative support, with a strong focus on problem resolution and process improvement. Bilingual in Portuguese and English, committed to enhancing operational efficiency.

Key Achievements

Coordinated logistics and post-sales activities, ensuring timely problem resolution.
Supported billing and documentation processes, enhancing accuracy and compliance.

Skills

Customer ServiceIntermediate

Skilled in handling client inquiries via email and phone, ensuring effective communication and issue resolution.

Logistics CoordinationIntermediate

Experienced in managing logistics processes to ensure smooth post-sales operations and tracking.

Administrative SupportAdvanced

Proficient in document management, data entry, and supporting office administrative functions.

Communication SkillsIntermediate

Effective in communicating with clients, team members, and stakeholders to facilitate operations.

Problem SolvingIntermediate

Capable of identifying issues promptly and coordinating resolutions to maintain workflow efficiency.

Experience

Auxliar administrativo (Gestão logística e pós-venda)

Prati Donaduzzi

Realizar atendimentos via e-mail e telefone. Registrar as ocorrências em sistema. Direcionar aos responsáveis para início das tratativas junto aos analistas, buscando a solução de problemas ocorridos após a venda.

Auxiliar administrativo

Clínica Odonto Clean

Realizar solicitação/liberação de procedimentos odontológicos junto aos planos atendidos. Realizar a emissão de nostas fiscais. Organizar as fichas para atendimentos. Preencher planilha de acompanhamento com os procedimentos solicitados.