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Ana
Business Development & Customer Service with 10+ years of cross-industry expertise
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Competencies
Engaged customers through support, upselling, and client queries across multiple roles.
Supervised customer service teams and coached new hires in service delivery and quality.
Utilized CRM tools and analyzed data to improve customer interactions and operational efficiency.
Applied negotiation skills in customer support, sales, and diplomatic contexts.
Provided bilingual customer support and product upselling to North American clients.
Education
Languages
Summary
A highly organized and tech-savvy professional with over 10 years of experience in customer service, sales, team leadership, and international diplomacy, committed to surpassing goals and delivering quality support.
Key Achievements
- Led dispute review processes to ensure credit report accuracy at March Motors.
- Supervised customer service team for virtual health consultations at Teleperformance.
- Consistently exceeded sales metrics through bilingual support at Opticall BPO.
Experience
Bussines Development Center Manager
Reviewed and processed dispute claims, ensuring accuracy on our clients' credit bureau reports., Assisted the sales team with client queries and helped streamline the onboarding process.
Telemedicine Team Lead
Supervised a team of customer service agents supporting virtual health consultations.
Bilingual Advisor
Provided bilingual customer support and product upselling to a North American client base., Met and exceeded monthly metrics and sales conversion goals consistently.
Specialist Officer – Vice Ministry for Caribbean Affairs
Facilitated diplomatic negotiations and aided in international cooperation initiatives., Advocated for national interests with an emphasis on fostering relationships and forming strategic alliances.
Customer Service Representative
Delivered high-quality service, Supported product knowledge training for new hires.