A highly organized and tech-savvy professional with over 10 years of experience in customer service, sales, team leadership, and international diplomacy, committed to surpassing goals and delivering quality support.
Engaged customers through support, upselling, and client queries across multiple roles.
Supervised customer service teams and coached new hires in service delivery and quality.
Utilized CRM tools and analyzed data to improve customer interactions and operational efficiency.
Applied negotiation skills in customer support, sales, and diplomatic contexts.
March Motors
Reviewed and processed dispute claims, ensuring accuracy on our clients' credit bureau reports., Assisted the sales team with client queries and helped streamline the onboarding process.
Teleperformance
Supervised a team of customer service agents supporting virtual health consultations.
Opticall BPO
Provided bilingual customer support and product upselling to a North American client base., Met and exceeded monthly metrics and sales conversion goals consistently.
Ministry of Foreign Affairs (MINREX)
Facilitated diplomatic negotiations and aided in international cooperation initiatives., Advocated for national interests with an emphasis on fostering relationships and forming strategic alliances.
Bachelor’s Degree
Postgraduate Diploma
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Provided bilingual customer support and product upselling to North American clients.
SITEL Nicaragua S.A
Delivered high-quality service, Supported product knowledge training for new hires.
