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Alejandro
Customer Service Agent with 10 years in financial services
Video resume
Agent
Federal Student loans
Contact
Tijuana, Baja California, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered customer support and communication for mortgage account management and insurance renewal processes.
Communication SkillsAdvanced
Effectively communicated complex information between customers and insurance companies.
FinancialServices SupportIntermediate
Provided assistance related to mortgage and insurance matters in a banking context.
Call Center OperationsIntermediate
Performed roles in a call center environment, managing customer inquiries and process coordination.
Summary
Experienced customer service agent specialized in mortgage support and insurance renewal communications within the financial services industry.
Key Achievements
- Provided customer support for Bank of America's Mortgage Department, handling needs and changes.
- Communicated with insurance companies on mortgage insurance renewals.
- Accumulated a decade of experience working in call centers in Tijuana, specializing in customer service.
Skills
Customer ServiceCommunication SkillsFinancialServices SupportCall Center Operations
Published on CazVid - Jul 3, 2025