Versatile professional with over 10 years managing production, quality assurance, and customer service in manufacturing and healthcare sectors. Skilled in team leadership, operational oversight, and process improvement, committed to safety and efficiency.
Managed production lines, supervised staff, and monitored operational controls to meet quality standards and efficiency targets.
Performed quality assurance and regular quality checks in manufacturing and food production environments.
Responded to customer inquiries, resolved claims, and provided support in healthcare and telecom sectors.
Directed and oriented personnel across multiple roles, including training, scheduling, and performance oversight.
Sewon America Inc.
Ensured line production operational flow and daily targets., Monitored Robots performance., Oversees production processes to ensure safe efficient production., Oriented production personnel as to their duties., Performed personnel selection and training.
Pursell Agri Tech
Ensured plant production quality and operational flow., Entered Data such as production recipes, operating parameters in the control room., Performed regular total coating quality checks on finished products., Monitored operational controls and Sensor reading., Directed and oriented production...
Suzanna’s Kitchen
Ensured production quality and programming., Directed and oriented personnel as to their duties., Monitored operational controls and quality assurance., Reported production and quality documentation.
UnitedHealthcare / Foundever (Sitel)
Educated members about fundamentals and benefits of consumer driven health care., Responded and resolved members inquiries and claims in the first call., Researched complex issues across multiple databases and worked with support resources to resolve customer issues about plans benefits and...
Master's degree
Diploma
University degree
High School Diploma
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