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Production & Operations Supervisor with 10+ years in manufacturing and customer service
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Competencies
Managed production lines, supervised staff, and monitored operational controls to meet quality standards and efficiency targets.
Performed quality assurance and regular quality checks in manufacturing and food production environments.
Responded to customer inquiries, resolved claims, and provided support in healthcare and telecom sectors.
Directed and oriented personnel across multiple roles, including training, scheduling, and performance oversight.
Developed strategies, analyzed KPIs, and executed marketing plans for product promotion and sales growth.
Education
Languages
Summary
Versatile professional with over 10 years managing production, quality assurance, and customer service in manufacturing and healthcare sectors. Skilled in team leadership, operational oversight, and process improvement, committed to safety and efficiency.
Key Achievements
- Supervised production lines at Sewon America Inc., ensuring safe, efficient operations and daily targets were met.
- Led quality checks and monitored operational controls in various manufacturing roles, improving process consistency.
- Directed customer service at UnitedHealthcare, resolving inquiries and claims efficiently while achieving all performance metrics.
Experience
Production Line Supervisor
Ensured line production operational flow and daily targets., Monitored Robots performance., Oversees production processes to ensure safe efficient production., Oriented production personnel as to their duties., Performed personnel selection and training.
Lead Operator
Ensured plant production quality and operational flow., Entered Data such as production recipes, operating parameters in the control room., Performed regular total coating quality checks on finished products., Monitored operational controls and Sensor reading., Directed and oriented production...
Line Production Leader
Ensured production quality and programming., Directed and oriented personnel as to their duties., Monitored operational controls and quality assurance., Reported production and quality documentation.
Customer Service Advocate
Educated members about fundamentals and benefits of consumer driven health care., Responded and resolved members inquiries and claims in the first call., Researched complex issues across multiple databases and worked with support resources to resolve customer issues about plans benefits and...
Director of Sales and Marketing
Developed sales and marketing strategies., Prepared Reports and Evaluated sales performance (KPI)., Analyzed and Prepared new marketing opportunities., Developed and monitored annual budgets., Implemented new sales and advertising plans.
Special Events Supervisor
Planned, produced, coordinated, negotiated, and supervised execution of marketing activities such as promotions, merchandising, and media., Created New consumer opportunities., Planned, designed and coordinated logistics and trade marketing., Applied new merchandising tools for POS and...
Sales Representative
Provided customer support regarding mobile phone offers and service plans., Resolved customer service issues., Followed the campaign script to provide a better customer experience.
Production Supervisor
Defined strategies for compliance with production KPI’s according to client requirements., Supervised and guaranteed compliance with productions goals and Quality standards., Supervised that staff complied with the company’s security policies., Made staff work schedule., Provided and assigned tools...
Branch Operations Manager
Performed routine administrative and accounting activities, Expenses reports, purchase and invoice order and inventory responsibilities., Managed customer service experience, including problem solving and disputes., Focused on Day to Day administering procedures, analyze and report preparations.,...