Alberto combina habilidades en facturación, atención al cliente y asesoría legal, con formación en gestión estratégica de recursos humanos. Destaca por su eficiencia y enfoque en resultados.
Capacidad para gestionar y resolver cargos médicos y reclamaciones asegurando precisión y cumplimiento de normas.
Habilidad para responder consultas y resolver problemas de clientes con enfoque en la satisfacción y fidelización.
Experiencia en revisión contractual, asesoría en temas laborales y manejo de procedimientos judiciales.
Organización y archivo eficiente de documentos legales y judiciales, garantizando accesibilidad y control.
Health Prime International
Review and resolution of late charges to ensure accurate claim submissions.. Analyze and resolve claim edits prior to payer submission.. Manage and reconcile consecutive accounts to prevent duplication and optimize billing sequence.
Teleperformance
Customer Service: Responding to inquiries, solving problems, and providing assistance to customers via calls.. Complaint Management: Listening to customer complaints, effectively solving problems, and seeking satisfactory solutions.. Order Processing: Assisting customers with placing orders, tracking existing orders, and providing information about their status.. Technical Support: Providing technical assistance to customers experiencing issues with products or services, guiding them through solutions or escalating more complex problems to the appropriate departments.
Coagrocor Ltd.
Review and drafting of contracts.. Legal advice to internal departments.. Handling of labor matters.. Assistance in judicial and extrajudicial conciliations.. Review of investigation reports on civil liability.
Undergraduate Studies
Specialization in Strategic Management of Human Resources
Secondary Education
Primary Education
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Circuit Family Court of Cereté
Preparation of drafts of judgments and rulings.. Document archiving and book registration.