Demonstrated experience with Customer Service.
Demonstrated experience with Bilingual Communication (EN/ES/PT).
Demonstrated experience with CRM Management.
Demonstrated experience with Billing Analysis.
Propio Bilingual Medical Translator
Delivered accurate real-time interpretation of complex medical information between patients and healthcare providers, ensuring compliance with HIPAA and patient confidentiality standards., Facilitated effective communication by translating medical terminology, treatment instructions, and insurance documentation in English and Spanish., Improved patient outcomes by supporting cross-cultural understanding and minimizing miscommunication in high-pressure clinical environments.
Solvo
Resolved client inquiries and booking issues across international markets, achieving high customer satisfaction ratings., Optimized travel arrangements by coordinating with airlines, hotels, and internal systems, reducing operational errors., Enhanced customer retention by providing bilingual support (English – Spanish – Portuguese) and tailoring solutions to diverse traveler needs.
H2O Wireless
Delivered bilingual customer support (English/Spanish) to 50+ clients daily., Resolved billing and technical issues, achieving 95% customer satisfaction scores., Reduced average resolution time by 20% through effective use of CRM tools., Mentored and trained new hires in customer service best practices.
Communications
Diploma in Professional Photography
Portuguese Proficiency for Foreigners
English Proficiency for Foreigners
Bachelor in Tourism & Hospitality
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